Media. Knowledge base

Product update autumn 2019

Written by Bogdan Ostapchuk
Updated over a week ago

Metrics Glossary

Written by Bogdan Ostapchuk
Updated over a week ago

Types of user accounts

Global and Author (limited) access

Written by Bogdan Ostapchuk
Updated over a week ago

I forgot my login and/or password, what do I do now?

How to restore or change password

Written by Bogdan Ostapchuk
Updated over a week ago

How do I give access to my teammate?

Creating a new account for your colleague

Written by Bogdan Ostapchuk
Updated over a week ago

How to add a new Administrator?

Creating or removing administrators account

Written by Bogdan Ostapchuk
Updated over a week ago

How to share a report?

Granting access only to a certain article's report

Written by Bogdan Ostapchuk
Updated over a week ago

Types of newsletter

​Daily, weekly, monthly digests

Written by Bogdan Ostapchuk
Updated over a week ago

How to subscribe or unsubscribe from emails?

Managing your digests list

Written by Bogdan Ostapchuk
Updated over a week ago

I did not receive my digest

I can't find the digest in the inbox

Written by Bogdan Ostapchuk
Updated over a week ago

The overlay is not loading

How to run the widget for the website?

Written by Bogdan Ostapchuk
Updated over a week ago

Overlay does not show clicks on some links

Widget marker doesn't appear on the link

Written by Bogdan Ostapchuk
Updated over a week ago

How to filter articles by its author?

Isolating a single reporter's traffic for the month

Written by Bogdan Ostapchuk
Updated over a week ago

I can't find author's name in the list

Written by Bogdan Ostapchuk
Updated over a week ago

I can't find an article on the dashboard

Written by Bogdan Ostapchuk
Updated over a week ago

Same author appears twice, why?

Duplicated authors in the report

Written by Bogdan Ostapchuk
Updated over a week ago

How to export data?

Downloading reports in csv, xls or google docs format

Written by Bogdan Ostapchuk
Updated over a week ago

Understand the scrolling map

How the readability funnel works

Written by Bogdan Ostapchuk
Updated over a week ago

Number of articles is incorrect

Written by Bogdan Ostapchuk
Updated over a week ago

Insane traffic peak. Where from?

Written by Bogdan Ostapchuk
Updated over a week ago

What is direct traffic?

Written by Alex Tkachenko
Updated over a week ago

A/B Headline testing

Learn how to use the possibility to test multiple headlines directly from your homepage

Written by Bogdan Ostapchuk
Updated over a week ago

Paywall

Monetisation

Written by Bogdan Ostapchuk
Updated over a week ago

CTR report

How to use IO Pages CTR report

Written by Alex Tkachenko
Updated over a week ago

Video report

How to use video report available in IO

Written by Alex Tkachenko
Updated over a week ago

Facebook pages report

Setting up and description of metrics

Written by Bogdan Ostapchuk
Updated over a week ago

DoubleClick Per-article Revenue

Written by Bogdan Ostapchuk
Updated over a week ago

FAQ about Facebook pages report

Written by Bogdan Ostapchuk
Updated over a week ago

Subscriptions Analytics Integration

Setup guide

Written by Bogdan Ostapchuk
Updated over a week ago

What is the difference between Basic and Pro dashboards?

Why multi filtration doesn't work?

Written by Bogdan Ostapchuk
Updated over a week ago

My dev team made changes to the code, how can we check if everything is fine?

Written by Bogdan Ostapchuk
Updated over a week ago

I want to add a new site to IO.

Written by Bogdan Ostapchuk
Updated over a week ago

Who is our contact person?

I would like to have a look at your new features and also discuss the cost for these services.

Written by Bogdan Ostapchuk
Updated over a week ago

IO data differs from GA data

A difference in pageviews, unique visitors and the average time on page

Written by Bogdan Ostapchuk
Updated over a week ago

I can not run headline tests, how can I access this feature?

Requesting access to headline testing

Written by Bogdan Ostapchuk
Updated over a week ago