The overlay start button is located in the data delivery tab at the top left corner of your dashboard:

If the overlay is not loading after you've clicked the button:

  1. Ensure you have the latest browser version

  2. Log out from the dashboard and clear the browser cache. Log in again and restart the overlay from the dashboard

  3. Turn off browser extensions and restart the overlay

  4. Try running the overlay in the different browser

  5. Check if setting cookies is not forbidden in your browser. It should be allowed. Please follow these instructions:

For data security reasons the overlay is available only for users who are logged in on the dashboard. 

If any questions left, please contact us via the chat or email 

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